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FAQS

PRODUCT MANUAL

Please select any of the KAPSULE™ UV-C products to download the product manual with specifications and instructions.

How to Track Your Order

Within 1 business day of ordering, your order will be processed and you will receive an email notification with your tracking number.  

 We ship from our facilities in Chicago and most US based customers should receive their order in 3 - 5 business days. 

 If you have not received the email, please check your 'spam' folder.
 If no email has arrived, please send us a message at support@kapsule.store and our Customer Care Team will investigate and get back to you within 1 business day.

Frequently Asked Questions about UV-C

What is UV-C light and how is it different from other UV lights?

UV light has three wavelength categories: UV-A, UV-B, and UV-C. UV-C light is a short-wavelength, ultraviolet light that breaks apart germ DNA, leaving it unable to function or reproduce. Compared to the other wavelengths, UV-C light is a natural sterilizer and can kill up to 99.9% of microbiomes (germs, bacteria, and viruses).

When did people start using UV-C to sanitize?
For hundreds of years! People have been sanitizing with UV-C light since the turn of the century. In 1903, a Nobel Prize in Medicine was awarded to Niels Finsen for incorporating the use of UV light in battling tuberculosis. Today, medical centers, labs, and facilities use UV-C sanitizing lights to keep their environments sterile and safe. 

Can I use UV-C on any surface?
UV-C sanitization can be used on any surface including utensils, eyewear, toys, and clothes. For best results, sanitize for 10 - 15 seconds hovering 2-3 inches away from the surface of the item that you're sanitizing.

Is UV-C safe for humans?
Yes - when used with caution. We can't stress this enough. A UV-C sanitizing device is not a toy. When used on the human skin, the UV-C rays will cause irritation and long term exposure can lead to skin damage. When using a UV-C sanitizer, ensure that you're pointing the UV-C light down and away from you (the Kapsule™ UV sanitizer has a built in security feature to prevent usage when faced up). When UV-C sanitizing lights are used in moderation with caution, they are safe for human usage. 

Have other questions? Please reach out to support@kapsule.store, and our Customer Care Team will respond within 24 hours.